We are dedicated to quick, efficient handling and shipment of your orders. Orders are accepted by phone, fax, mail, EDI, or in person to your local Helena technical representative. Representatives are located throughout the U.S. and worldwide through our subsidiaries and distributors. Or you may call or fax directly to our Order Department at our Texas headquarters.

EDI users must pre-register by first calling Order Entry. Purchase Order Number, Name of Institution, Account Number (if known), Shipping and Billing Addresses, Shipping Requests, Catalog Numbers, Quantities, Size (if applicable), Voltage and Hz Requirements.

For questions on an order/purchase order, send emails to: orderentry@helena.com

U.S.A. Pricing and Terms

All prices are F.O.B. Beaumont, Texas. The prices stated are United States dollars retail and subject to change without notice. Products are generally shipped via Federal Express 2nd Day Delivery or UPS Ground. Please indicate if you require any other shipping method. Terms are net ten (10) days. A $25.00 minimum order is required.

Leasing

Leasing arrangements are available to fit your needs. Please contact our sales department for more information.

Rentals

All Helena equipment is available on a monthly rental basis; contact our sales department for more information.

Representation

To ensure your continued satisfaction, Helena provides fully staffed Customer Service Departments. Our staff is ready to serve you by providing assistance with instrumentation and diagnostic procedures. Helena’s Customer Service Departments may be reached from any U.S.A. phone by calling 800-231-5663, toll free (outside U.S.A. call 409-842-3714). This service is available at no cost to all Helena customers and can usually resolve problems quickly and easily.

Qualified Helena representatives are located worldwide to call on customers whenever possible, providing technical assistance in the demonstration, evaluation, selection and use of Helena products.

Warranties

Helena electronic instruments are warranted to be free from defects in workmanship. Liability under this warranty is limited to service or adjustment of unit on-site, or replacement of unit at Helena’s discretion. On-site service is provided at no charge during regular business hours (M-F, 8-5; except national holidays). If service is requested outside of regular hours and can be provided, the customer is responsible for labor and travel at Helena’s current rates. This warranty is effective for 6 months (1-year for some instruments) from date of shipment to original purchaser, and does not cover faults caused by misuse, abuse, damage incurred in shipment, or acts of nature including but not limited to fires, floods, and electrical surges.

Specifications

We reserve the right to discontinue any item without notice and to change specifications at any time without incurring any obligation to incorporate new features or modifications in previously sold product.

Inspection, Acceptance, Rejection

All goods received shall be inspected by Buyer within two (2) weeks of invoice date and unless a notice of rejection has been sent by Buyer to Seller within such time period, Buyer shall be deemed to have irrevocably accepted such goods. Any claim for shortage or errors must be reported to Seller within this same time period. Call 800-231-5663, extension 1873.

Product Returns

All products returned to Helena must have a Merchandise Return Authorization (MRA) number. To obtain return authorization, follow these steps:

1. Notify Helena of need to return product.
A. For Defective Product, call our Technical Service Department. At time of call, discuss the problem with the Technical Service Representative and request an MRA number. Please have ready appropriate lot number(s) and/or serial number(s) and amount of the product you need to return.

B. For Product Shipped or Ordered in Error, call the Order Department to request an MRA number. All equipment ordered in error will be restocked at a charge of 25% of the purchase price. All other products that you have received because of your error are not returnable for credit.

Domestic Customers: Any discrepancies must be reported within 14 days after receiving product. Call 1-800-231-5663 ext 1873.

2. After obtaining MRA number, return product as instructed. If possible, include original packing slip. All documents and correspondence must include MRA number. Return merchandise should be sent prepaid unless other arrangements are approved by the Customer Service Representative who issued the MRA.

Foreign Customers:
Any descrepancies must be reported within 14 days after receiving product. Email: cjohnson@helena.com or rholmes@helena.com

Company Responsibility

Recommendations and data in this publication have been assembled from lab reports, various external sources, and tests conducted at Helena Laboratories. The material has been carefully compiled and is believed to be reliable. Since Helena has no control over the conditions of use of its products, the company disclaims any responsibility for damages or injuries that might occur during use of Helena products. Helena Laboratories does guarantee reliability of its products to the full extent of the terms stated under Warranties.