Ordering Information

Helena Laboratories is here to serve you. We encourage you to use our toll free telephone lines for information, orders, and consultations.

Ordering Procedure
We are dedicated to quick, efficient handling and shipment of your orders. Orders are accepted by phone, fax, mail, EDI, or in person to your local Helena technical representative. Representatives are located throughout the U.S. and worldwide through our subsidiaries and distributors. Or you may call or fax directly to our Order Department at our Texas headquarters. EDI users must pre-register by first calling Order Entry.

Mailing Address

HELENA LABORATORIES

PO BOX 752

BEAUMONT TX 77704-0752

Telephone Numbers

In U.S.A., 800-231-5663, extension 450

Outside the U.S.A., call, 409-842-3714

Fax Number (Orders Only)

We encourage you to use our FAX order line 409-842-9561 for the most efficient service.

Please include the following information with your order:

Purchase Order Number	Catalog Numbers
Name of Institution	Quantities
Account Number, if known	Size (if applicable)
Shipping and Billing Addresses	Voltage and Hz Requirements
Shipping Requests

U.S.A. Pricing & Terms
All prices are F.O.B. Beaumont, Texas. The prices stated are United States dollars retail and subject to change without notice. Products are generally shipped via Federal Express 2nd Day Delivery or UPS Ground. Please indicate if you require any other shipping method. Terms are net ten (10) days. A $25.00 minimum order is required.

Leasing
Leasing arrangements are available to fit your needs. Please contact our sales department for more information.

Rentals
All Helena equipment is available on a monthly rental basis; contact our sales department for more information.

Representation
To ensure your continued satisfaction, Helena provides fully staffed Customer Service Departments. Our staff is ready to serve you by providing assistance with instrumentation and diagnostic procedures. Helena's Customer Service Departments may be reached from any U.S.A. phone by calling 800-231-5663, toll free (outside U.S.A. call 409-842-3714). This service is available at no cost to all Helena customers and can usually resolve problems quickly and easily.

Qualified Helena representatives are located worldwide to call on customers whenever possible, providing technical assistance in the demonstration, evaluation, selection and use of Helena products.

Warranties
Helena electronic instruments are warranted to be free from defects in workmanship. Liability under this warranty is limited to service or adjustment of unit on-site, or replacement of unit at Helena's discretion. On-site service is provided at no charge during regular business hours (M-F, 8-5; except national holidays). If service is requested outside of regular hours and can be provided, the customer is responsible for labor and travel at Helena's current rates. This warranty is effective for 6 months (1-year for some instruments) from date of shipment to original purchaser, and does not cover faults caused by misuse, abuse, damage incurred in shipment, or acts of nature including but not limited to fires, floods, and electrical surges.

Specifications
We reserve the right to discontinue any item without notice and to change specifications at any time without incurring any obligation to incorporate new features or modifications in previously sold product.

Inspection, Acceptance, Rejection
All goods received shall be inspected by Buyer within two (2) weeks of invoice date and unless a notice of rejection has been sent by Buyer to Seller within such time period, Buyer shall be deemed to have irrevocably accepted such goods. Any claim for shortage or errors must be reported to Seller within this same time period. Call 800-231-5663, extension 450.

Product Returns
All products returned to Helena must have a Merchandise Return Authorization (MRA) number. To obtain return authorization, follow these steps:

1.Notify Helena of need to return product.

   A. For Defective Product, call our Technical Service Department. At time of call, discuss the problem with the Technical Service Representative and request an MRA number. Please have ready appropriate lot number(s) and/or serial number(s) and amount of the product you need to return.

   B. For Product Shipped or Ordered in Error, call the Order Department to request an MRA number. All equipment ordered in error will be restocked at a charge of 25% of the purchase price. All other products that you have received because of your error are not returnable for credit.

2. After obtaining MRA number, return product as instructed. If possible, include original packing slip. All documents and correspondence must include MRA number. Return merchandise should be sent prepaid unless other arrangements are approved by the Customer Service Representative who issued the MRA.

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Company Responsibility
Recommendations and data in this publication have been assembled from lab reports, various external sources, and tests conducted at Helena Laboratories. The material has been carefully compiled and is believed to be reliable. Since Helena has no control over the conditions of use of its products, the company disclaims any responsibility for damages or injuries that might occur during use of Helena products. Helena Laboratories does guarantee reliability of its products to the full extent of the terms stated under Warranties.

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International Information

Our quality products and services are available worldwide. Distribution is organized through companies specialized in the marketing and servicing of Helena's products.

Click here for Helena Subsidiaries and Distributors